First of all, you receive two e-mails from us:

Access information usenet.nl member area: access information for the member area on www.usenet.nl
Access information usenet.nl-software: access information for the usenet.nl software, which you can download in the member area.

You can find everything you need to know for a smooth start in the quick instructions, which will be shown immediately after logging in to the member area.

You can also get professional and friendly help from us – 24 hours a day, 7 days a week: simply write or call.

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During the registration process you will receive an automatic call in which you will be given a 4-digit code. You enter this code into the relevant form on our homepage and finish the registration.

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During the trial period you can change to a regular package at any time. As you will already have given your bank details upon registration, we can provide you with the newly ordered download volume without any delays and you will be able to continue with your downloads without any interruptions.

We guarantee, of course, that your details will be handled with confidentially and will not be used without your permission.

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In order to protect your details effectively they are transmitted via SSL-encoding, which is also commonly used for online banking.

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There are several payment methods you can choose from:
- Worldwide: PayPal, Credit Card
- Germany, Netherlands: Direct Debit

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Did you complete the registration process?
If so, please check your spam folder for e-mails from usenet.nl.
You can still find no e-mails from us?
Please contact us via our support form or the telephone hotline 1-877-2573-360*. *Please note that the regional code for San Marino can be different according to the country you are calling from.

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A few minutes after the registration, your account will be activated and you will automatically be informed about this via e-mail (Usenet.nl/Account activated).
Should you not receive this e-mail within 30 minutes of your registration, please contact our service team. You can do so 24 hours a day, 7 days of the week via phone or support form. We will then review whether your registration was successful or not.

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Please check if the payment has already been completed: Log in to your PayPal account and check the status of your payment. Should this say "Pending", please contact PayPal.
If the payment status is a different one, our Customer Care will be glad to help – 24 hours a day, 7 days a week. You can contact us via our support form or hotline.

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Please do the following in order to finish the callback and with it the registration:
Please request another callback with an alternative telephone number (e.g. your mobile number). For this, enter the new number into the box next to "New Callback" and then click "Continue".
Please make sure that your line is free and that your answering machine is deactivated when requesting another callback.
If you should not receive the callback, please call our service team under 1-877-2573 360*.
You can also contact us via our support form. Please give a telephone number that we can use to call you.

*Please note that the regional code for San Marino can be different according to the country you are calling from.

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You have to be at least 18 years in order to sign up for a Usenet.nl account.

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No, the account is only supposed to be used by you. You should keep your access information safe at all times and should not give it to third parties.

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Subsequent to your free Usenet.nl trial package you will automatically be provided with 25GB each month for 12 months. Alternatively, you can already choose from the following running periods while you are still testing Usenet.nl or at any given point in the member area under "Download volume recharge":

- 1 month for 11,99 €
- 3 months for 9,66 € (you save 24% compared to the monthly package)
- 12 months for 8,33 € (you save 44% compared to the monthly package)

Hereby only the individually available options for you will automatically be given. You can, of course, cancel in the member area if you do not wish to continue using Usenet.nl.

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Yes.
The service of Usenet.nl is to provide you with access to the Usenet. This service is called “Access Providing” and is comparable to the service of your Internet provider.

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